Shipping policy

At kitchen-master, we aim to deliver a smooth, fast, and reliable shopping experience. Please read our shipping policy to understand how your order is processed and delivered.

📦 Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Shipping Method & Delivery Time

 

We offer Cash on Delivery (COD) and Prepaid Shipping across India.

Estimated delivery timeline:

  • Metro Cities: 1–3 business days

  • Other Cities: 4–7 business days

  • Remote / Rural Areas: 6–9 business days

Note: Delivery times may vary depending on courier workload, festival seasons, weather, or location.

💳 Cash on Delivery (COD)

  • COD is available on most products.

  • You pay only when the product reaches you.

  • If the customer is unavailable during delivery, the courier will attempt redelivery.

📍 Order Tracking

After your order is shipped, you will receive:

  • A Tracking ID, and

  • A Tracking Link to monitor your order in real time.

You can also track your order anytime through the Order Tracking page on our website.

 

🚫 Wrong Address / Failed Delivery

kitchen-master is not responsible for:

 

  • Wrong or incomplete addresses provided by the customer

  • Failed delivery attempts due to the customer being unavailable

  • Refusal to accept the parcel

Please ensure your shipping details are correct before placing the order.

 

🔁 Return to Sender (RTS)

 

If a COD order is returned due to rejection or non-delivery, we may disable COD for future orders from that customer to prevent misuse.

 

🌍 Shipping Coverage

We currently ship within India only.

Questions about the Terms of Service should be sent to us at  
Our contact information is posted below:
Email: Support@hindmart.ahop 
Address = 30 N Gould St Ste R, Sheridan, WY 82801